Familiarity and Experience

What We Do

A Business Operations Information Technology (IT) Solutions Consultant is a professional who works at the intersection of business operations and technology. Their role primarily involves helping organizations streamline their business processes and improve efficiency by implementing technology solutions. Here’s a breakdown of what they typically do:

Key Responsibilities:

  1. Assess Business Needs:
    • Meet with clients to understand their business objectives, challenges, and operational inefficiencies.
    • Conduct business process analysis to identify areas where technology can drive improvement.
  2. Design IT Solutions:
    • Based on the assessment, they design tailored IT solutions that align with the company’s business goals.
    • Solutions can include custom software, enterprise resource planning (ERP) systems, customer relationship management (CRM) tools, or other business technologies.
  3. Integration of Technology:
    • Work on integrating new IT solutions into the company’s existing systems.
    • Ensure smooth adoption and that the technology works cohesively with other tools the business already uses.
  4. Implementation and Deployment:
    • Oversee the implementation of the proposed IT solutions, ensuring they are deployed on time, within budget, and with minimal disruption to ongoing operations.
    • Lead user training and assist in system migration (if needed).
  5. Optimization and Improvement:
    • Monitor the performance of IT systems post-implementation and make recommendations for further optimization.
    • Suggest software upgrades or new tools that could further streamline business processes.
  6. Provide Support and Maintenance:
    • Offer ongoing support and maintenance to ensure the IT systems continue to meet the company’s evolving needs.
    • Address any issues or troubleshooting related to the technology solutions in place.
  7. Project Management:
    • Often, they manage or assist with project timelines, budgets, and resource allocation to ensure projects are completed successfully.

Key Skills:

  • Business Process Analysis: Ability to identify and understand key business operations and pain points.
  • Technical Knowledge: Strong understanding of IT infrastructure, software development, systems integration, and various business technologies.
  • Problem-Solving: Ability to develop creative solutions that balance both business needs and technical constraints.
  • Communication Skills: Strong communication to work with business stakeholders and IT teams, ensuring alignment across departments.
  • Project Management: Skills to oversee and manage projects, ensuring timely delivery and alignment with business goals.

In essence, they help businesses leverage technology to improve operations, reduce costs, increase efficiency, and achieve strategic objectives.

Industries Served

Services Provided

  • Consultation
  • Cyber/Network Security Evaluation
  • Design
  • Implementation
  • Monitoring and Maintenance
  • Overhaul and Replacement

Software Familiarity

  • AdvancedMD
  • Dentrix
  • Dexis
  • Drake
  • LegalFiles
  • Needles
  • QuickBooks
  • JAWS

Hardware Platform Familiarity

  • Dedicated Workstations
  • Firewall/UTM Appliances
  • Servers
  • VOIP (Voice-Over-IP)
  • VPNs (Virtual Private Networks)

Company Certifications, Endorsements and Training

K10 staff are highly educated and well-trained in many disciplines of IT, such as the following:

  • BSIT/AN
  • BS/EET
  • CompTia A+
  • Operating Systems
    • Banyan Vines
    • MCSE NT 4.0
    • MCP+I
    • MCSA
    • MCSE 2000
    • Novell
    • RHCE
  • Networking
    • CCDA
    • CCDP
    • CCIE Candidate
    • CCNA Routing and Switching
    • CCNA WAN Switching
    • CCNP Routing and Switching
  • Network/Cyber Security
    • CEH
    • CISSP
    • SVI Administrator
    • SVI Implementer
  • Project Management
    • Agile
    • PMP
    • SDLC